Shipping Policy

Thank you for choosing Fresh Reserve. We strive to provide a clear and transparent shipping experience from the moment you place your order until your items are delivered.

ORDER PROCESSING

All orders enter our fulfillment queue immediately after checkout. Our team verifies payment, confirms stock availability, and prepares your parcel for dispatch within 1-2 business days.

CARRIERS AND SERVICE LEVELS

We partner with trusted international carriers and local delivery partners. The specific carrier is selected automatically based on destination, package weight, warehouse availability, and current network performance. Every parcel travels via a fully trackable service.

ESTIMATED DELIVERY TIMES

Estimated delivery times begin once your order has been dispatched and do not include processing time.

United States: 7-12 business days
Australia: 7-12 business days
United Kingdom: 7-12 business days
European Union: 7-15 business days
Canada: 8-15 business days
New Zealand: 8-15 business days

SHIPPING RATES

Shipping costs are calculated at checkout and displayed before payment is submitted. From time to time, we may offer free shipping promotions; any active promotion will apply automatically when qualifying conditions are met.

TRACKING AND DELIVERY CONFIRMATION

Once your parcel has been dispatched, you will receive a shipping confirmation email containing your tracking information. Delivery is confirmed once the carrier marks the package as delivered to the address on file.

CUSTOMS, DUTIES AND TAXES

For customers outside Australia, import duties, taxes, customs fees, or other charges may be imposed by local authorities. These charges are determined by your country's customs agency and are the responsibility of the customer unless otherwise stated at checkout.

ADDRESS ACCURACY

Customers are responsible for supplying a complete and accurate shipping address. If you notice an error, please contact us as soon as possible after placing your order. Once an order is in transit, we are unable to reroute or redirect the parcel.

UNDELIVERABLE OR RETURNED PARCELS

If the carrier returns a parcel to us because it is undeliverable, we will notify you by email. You may request a reshipment; new shipping charges may apply. Alternatively, you may request a refund for the merchandise subtotal.

LOST OR DAMAGED PACKAGES

A package may be considered lost if tracking has not updated for 20 consecutive days or the carrier confirms loss. In such cases, we may replace the items or issue a refund at our discretion.

If your parcel arrives damaged, please take photographs of the outer package and contents, retain all packaging materials, and notify us within 48 hours so we can investigate and assist.

INTERNATIONAL SHIPPING AVAILABILITY

Fresh Reserve currently ships to the United States, Australia, the United Kingdom, European Union member countries, Canada, and New Zealand.

CUSTOMER SUPPORT

If you encounter any shipping issue or have questions about your order status, please contact our support team.

Email: admin@getfreshreserve.com

POLICY UPDATES

Fresh Reserve may update this Shipping Policy from time to time. Any changes take effect immediately upon posting to our website and apply to all orders placed after the effective date of the revision.

BUSINESS DETAILS

Fresh Reserve is operated by KIDDO LINGO WORLD PTY LTD

Registered business address:
12/2 Marathon Road
Darling Point NSW 2027
Australia

Email: admin@getfreshreserve.com